How to Trade with Flowstar
This section serves as a guide for trading with Flowstar. Please note that this document is intended for guidance purposes only and does not constitute a contract.
OPENING A CREDIT ACCOUNT
Please download the application form by clicking here.
Once this form has been completed, please email to accounts@flowstar.co.uk.
For UK applicants, your application will usually be processed within a few hours. We use Experian credit reference agency to determine your credit suitability, and any previous experience if you have had an account with us previously.
Assuming there are no issues, your account will be created and you will be emailed with an account number and credit limit.
If you have an order that you need processing before your account is open, then you will need to pay for the goods in full by one of the following methods: BAC’s, Debit or Credit Card.
NORMAL WORKING HOURS
Our normal working hours are Monday to Thursday: 8.00am to 5.30pm - Friday: 8.00am to 5pm
Our order cut-off times for same day despatch on the majority of our stock items is 5pm Monday to Thursday, and 4.30pm on a Friday.
We are closed on weekends and on all UK Bank Holidays.
Over the Christmas period we are closed from December the 23rd to the first working day in the New Year.
SALES
Tel: +44 (0)1482 601030
Fax: +44 (0)1482 586064
WhatsApp: +44 (0)7708 461097
E-mail: sales@flowstar.co.uk
a) If you need help, all of our technical sales staff have excellent product knowledge and will be able to advise you on the best product.
b) For pricing and availability, please see our website or contact a member of the sales team.
c) There are a number of ways to place an order with Flowstar. Online orders can be placed anytime. Our new website allows you to view stock levels with your pricing (once setup), when extra stock is due in, orders placed go straight onto our system for processing and you immediately get an order number, you can directly access our document portal where you can get PDF copies of invoices, statements, and any certification. Telephone orders are taken during normal working hours. Alternatively, orders can be placed by fax or e-mail. If using either of these options please provide a contact name and telephone number just in case we need to contact you in relation to your order.
ACCOUNTS
Tel: +44 (0)1482 598549
Fax: +44 (0)1482 589064
Email: accounts@flowstar.co.uk
Depending upon the type of account you hold with Flowstar the following will apply.
Credit account: provides you with a pre-determined credit limit and invoices are paid within the agreed credit period, usually 30 days after the month end. Orders are dispatched immediately and a statement will be sent to you each month if you have a credit balance. Copies can also be obtained from our document portal.
Cleared Funds: orders will be dispatched immediately once payment has been received in full. Payment needs to be made by BAC’s, Credit & Debit Cards.
LOGISTICS
Depending upon the size and weight of your goods, they will be dispatched in the appropriate way either by parcel or pallet. The main bulk of our parcels are sent out via FedEx and a tracking number will be provided on the day of dispatch. The email you receive will give you a tracking link, the service it is on and the address on the label. Please check this and contact us immediately if any of it is incorrect. We also have the option to use DHL if this is preferred but your carriage charge maybe higher. For pallets we have the option to use various companies.
Counter Collections: Once you have been advised that your goods are available, they can be collected from our premises during our normal working hours, but please be aware you will need some form of ID to prove who you are (we have been caught out in the past).
Your Own Courier Collections: If you wish to send in your own courier, once you have been advised that your goods are available then they can be collected from our premises during our normal working hours. For queries relating to deliveries please contact us on +44 (0)1482 598546.
RETURNS
Before returning any goods you need to speak to sales and get a returns number. You must tell us you want to cancel within 30 days of receiving the goods. You then get another 14 days to return the goods. We will aim to refund you within 14 days.
Stock Items: If the goods you have ordered are a standard stock item and they are in an unused, as new condition then they can usually be returned to us but you will incur a 20% re-stocking fee. Many of our products need work before putting back on the shelf since they have been set to your requirements and labelled accordingly.
Special buy-in products: Any items made to order or ordered in specifically for you cannot be returned for a refund.
Thank you for taking the time to read this document and hopefully it has answered any questions you may have.