How to Trade with Flowstar

This section is designed to ensure that working with Flowstar is seamless. This document is for guidance only and does not form part of a contract.

1. OPENING A NEW ACCOUNT

Flowstar welcomes companies who would like to open an account. To do this please contact our accounts department on 01482 598549 for an application form or download from our website. You only need to complete an account application if you require credit.

In order to process your application quickly and efficiently, please supply the following:

a) Signed and fully completed Flowstar Account Application Form

b) A copy of your business letterhead

c) A copy of your company VAT registration certificate assuming you are VAT registered.

Then return your application either by fax on: 01482 586064 or by email to accounts@flowstar.co.uk

Your application will be processed immediately but please be aware that any delays are usually due to us having to wait for your references to reply. Assuming there are no issues, your account will be created and you will be issued with an account number and credit limit.

If you have an order that you need processing before your account is open then you will need to pay for the goods in full by one of the following methods:  BAC’s, Chap’s, Cash, Debit or Credit Card.

2. NORMAL WORKING HOURS

Our normal working hours are as follows.

Monday to Thursday:  8.30am to 5.00pm

Friday: 8:30am to 4.30pm

We are closed on all UK bank holidays.

Over the Christmas period we are closed from lunchtime Christmas Eve to the first working day after New Year’s Day. Over this period we do leave an emergency number just in case you have any urgent requirements.

3. SALES

Contacting Sales:

Telephone: 01482 601030  Fax: 01482 586064 E-mail: sales@flowstar.co.uk

Pre-Sales Support

All of our Technical Sales staff have excellent product knowledge and will be able to advise you on the product you require for your application.

Pricing and Availability

You need to speak to a technical Sales person.

Ordering

There are a number of ways to place an order with Flowstar.

Telephone orders are taken during normal working hours.

Alternatively, orders can be placed by fax or e-mail. When using either of these options please provide a contact name and telephone number just in case we need to contact you in relation to your order.

If you require your order number to be displayed on your invoice from us then you must place the order in writing either by email or fax.

4. ACCOUNTS

Tel: 01482 598549 Fax: 01482 589064 Email: accounts@flowstar.co.uk

Depending upon the type of account you hold with Flowstar the following will apply.

Credit account: provides you with a pre-determined credit limit and invoices are paid within the agreed credit period. Orders are dispatched immediately and a statement will be sent to you on a regular basis.

Cleared Funds: orders will be dispatched immediately once payment has been received in full. The following cleared payment methods are available:Cash, Cheque, Electronic transfers i.e. BAC’s & CHAP’s, Credit & Debit Cards (Excluding American Express).

5. LOGISTICS

Normal Working Hours:

Parcel / Pallet Deliveries: Depending upon the size and weight of you goods, they will be dispatched in the appropriate way either by parcel or pallet. The main bulk of our parcels are sent out via Interlink and a tracking number will be provided on the day of dispatch. We also have the option to use TNT if this is preferred but your carriage charge maybe higher. For pallets we have the option to use various companies.

Counter Collections: Once you have been advised that your goods are available they can be collected from our premises during our normal working hours.

Your Own Courier Collections: If you wish to send in your own courier, once you have been advised that your goods are available then they can be collected from our premises during our normal working hours.

For queries relating to deliveries please contact us on 01482 598546.

6. RETURNS

Before returning any goods you need to speak to your sales contact and receive written authority.

Stock Items: If the goods you have ordered are a standard stock item and they are in an unused, as new condition then they can usually be returned to us with prior written authority but you will incur a 20% re-stocking fee.

Specials: Any items made to order or ordered in specifically for you cannot be returned for a refund.

Thank you for taking the time to read this document and hopefully it has answered any questions you may have.